We promote

Safety management in tourism value chains

We provide

  • Tools
  • E-learning
  • Individual support
  • Expert training
  • Safety management
  • Traineeship opportunities

We support

  • Destination Management Companies (DMCs)

  • Guides

  • Transport Companies

  • Drivers

  • Tourism Associations

  • Tourism Training Centres

  • Faculties of Tourism

What is Risk and Safety Management

Risk and safety management in the tourism sector is a continuous process that focuses on ensuring safety of tourists/clients and staff by efficiently managing operational risks through leadership commitment, clearly defined responsibilities, roles, processes and procedures (e.g. Standard Operating Procedures (SOPs), Emergency Preparedness Plans (EPPs), Incident Reporting), building capacity among staff with trainings; and monitoring of practices and results with objectives and targets.

Recently added news and training programmes

How our Risk and Safety Management System works

Why does Risk- and Safety Management matter …

To tourism sectors worldwide?

Safety is a vital component in providing quality tours in the global and increasingly competitive tourism industry. Travelers are becoming more and more aware of risks associated with journeying to foreign countries and often choose their destinations based on expected levels of safety. Increasing safety standards will attract more visitors and generate a higher turnover for the tourism industry. Tourism service providers are often well-acquainted with potential risks to travelers and can therefore play an influential role in establishing good risk management practices in a country.

To emerging and developing regions?

Responsible and sustainable tourism can significantly contribute to socio-economic development in terms of generating employment, supporting diverse value chains and promoting a country’s visibility. The market share of developing countries in global tourism is furthermore growing at a fast pace. To further encourage this growth, tourism service providers need to be equipped with appropriate risk management methods to meet visitors’ expectations of safety.

To small- and medium- sized businesses?

Risk management plays a highly important role in protecting one’s clients and business. In the case of accidents or disasters, small- and medium-sized business often do not possess over the finances necessary to deal with lawsuits nor diverse portfolios to deal with shocks to their reputation. Risk management does not require a certain firm size nor does it require great financial investment; rather, it requires firm-wide commitment to safety as well as behavioral and procedural adjustments.

We joined the challenge on improving our risk management system in March 2019. From the first weeks of cooperation, GIZ team has demonstrated their professional approach. Our company find their feedback and ideas relevant and very helpful.

Tour Operator Kyrgyzstan Kyrgyz Concept
Tour Operator Kyrgyzstan

Thank you GIZ for supporting our company in developing our own safety management system. All the feedbacks and documents (SOP templates etc) are very helpful. GIZ team is always willing to help, explain any unclear things and advise what should be improved.

Tour Operator Kyrgyzstan Ak-Sai Travel
Tour Operator Kyrgyzstan

The team of “Baibol Group” LLC sincerely thanks the GIZ team! Thank you for the information provided and for your precious time. During this short time, we received a lot of useful information. That helps us to develop and improve the quality of our services. We believe our cooperation will be long and fruitful! Thank you again for your assistance!

Tour Operator Kyrgyzstan Baibol Travel
Tour Operator Kyrgyzstan

As the trusted operator for more than 10 of the world’s leading travel brands, such as Intrepid Travel, managing customer Health & Safety on the trips is our number one priority. Our partnership with GIZ is helping us strengthen the skills on Health & Safety in Morocco by capacity building for tourism service providers, accommodation suppliers and tour leaders. We are really excited about working together with GIZ to better look after the safety of all tourists in Morocco.

Hala Benkhaldoun, General Manager of Peak DMC Marrakech - Morocco Peak DMC Marrakech - Morocco
Hala Benkhaldoun, General Manager of Peak DMC Marrakech - Morocco

FAQ

What can you expect from this website?

This website is an educational site for risk and safety management in adventure tourism operations.

The website provides

  • online trainings on risk management;
  • introductory material and quizzes for different safety topics;
  • practical tools;
  • manuals for students, practitioners and safety trainers;
  • and many other useful resources.

The resources displayed on this website were developed together with practitioner and experts, tested and evaluated in practice.

Who can benefit the content on this website?

This website is beneficial for a variety of targets: Tour Operators that want to improve its risk and safety management system can find abundant resources, examples or training content that can guide them the way. Tourism service providers such as guides, drivers and accommodation owners can test their knowledge on relevant safety topics for their profession and can upgrade their awareness and capacities. Safety trainers can find practical training material and example agendas for various topics. Tourism faculty students can acquire risk and safety expertise, either through our theoretical resources or through applying for an internship to gain hands-on and practical experience.

Do I have to pay for the online training course and the other resources available on this website?

No. Everything available on this website is free of charge. In order to freely access all the resources, the only thing you need to do is a short and easy registration. For registration, please click here.

Are you offering, in addition to the website, other support to Tour Operators and organizations active in the tourism industry?

Yes we do! Additional support we offer may include:

  • Technical support and provision of international/national experts and trainers for risk and safety trainings on various topics and for various target groups
  • Technical assistance on developing and improving risk and safety management (on-site and remote)
  • Quality assessment of existing risk and safety management systems (on-site and remote)

In any case, please contact us so we can further discuss.

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